How to use a vacation rental

Many of the complaints and bad reviews we get are when we have to withhold a guest’s security deposit.  We HATE withholding money from others, and do NOT keep one dime to pad our own bank account.  It ALL goes to repairs or to the property owners to settle a neighbor’s complaint.

So I would like to write about the proper use of a vacation rental home.

1.  Pay attention to the contract you’ve signed.  Many homes do NOT include heating the pool in the price you’ve paid and you will need to pay extra.  If the pool is heated by propane, especially, it is expensive.  Our start up costs are $300 to bring to temperature and $100/day to keep at temperature, and that’s typically 83 degrees.

2.  Be sure to touch base with the owner or management company for questions ahead of time.  Many times your concerns or extra needs can be handled effortlessly if each party (guest and property owner/manager) has the time to respond.

3.  Get your contract signed and returned immediately, discuss any questions immediately, so you’re not waiting for key or gate codes as you’re trying to arrive.

4.  When you arrive, read the guest book which typically goes over how to operate anything tricky.  Walk around right away to make sure you understand where things are, then call right away if you don’t understand or see something you thought was there or should be provided.

5.  Don’t wait until evening to call for a repair or needed item unless it’s an emergency.  Vacation homes are not like hotels.  They do not have 24/7 staff available for repairs.

6.  When you vacate, follow the list of instructions.  Typically these include putting furniture back where you found it, especially outside, turn off, lock, secure windows and doors and air conditioning or heat.

7.  Vacate when you’ve agreed to vacate.  Housekeepers and inspectors may not be seen, but they’re often they’re waiting for you, and if there’s no agreed delay in check out, guests may be charged for the additional time they’ve used.

I hope this helps, and thanks for reading.

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