Put Yourself in Someone Else’ Shoes

It’s not uncommon today to be quick to judge, complain, and voice our opinions of the lack of service we feel we should get.

Please take a moment to put yourself in someone else’s  shoes.  In the Seven Habits of Highly Effective People written by Stephen Covey, he talks about a story of a man taking the bus home with his 2 children.  The children are becoming more and more noisey, and in fact become quite a nuisance.  Finally a man speaks up to him and says “can’t you do something about your kids?”  The father says “Yes, I suppose I should, but their mother just passed away.  We’re coming back from the hospital and they don’t know how to take it.”

Doesn’t this story put a whole different perspective on an inconvenience?

We just experienced someone who ‘yelped’ one of our staff because of what they felt to be a lack of professionalism or service.  In fact this employee is very genuine, good hearted and patient.  This employee can get confused when presented with too many options, or when a potential guest or tenant doesn’t know what they want and are needing a deep level of service.  This person tries very hard, and processes information slower than average.

We expect people to be ‘right on the ball’ and move as quickly as we do, and when it doesn’t happen we get impatient and angry.

Remember that the person with whom you’re dealing may have had head injury, trauma from the war, or just a very bad day.  Let’s try and remember we’re all part of this together, and have a little patience when the car in front of you, driven by an older couple, doesn’t go as fast as you think they should.  Isn’t life too short for all that anger?

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